Shipping policy
SHIPPING POLICY
Processing Time Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
Australia:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
International/Global:
- Standard International Shipping: 10-21 business days (depending on destination)
- Express International Shipping: 5-10 business days (depending on destination)
Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over $100 AUD within Australia.
International shipping rates vary by destination and will be calculated at checkout.
Delivery Areas We ship worldwide. For remote or regional areas, delivery times may vary.
Tracking Your Order Once your order is shipped, you'll receive a tracking number via email so you can monitor your delivery progress.
Customs & Duties For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.
Damaged or Lost Packages If your order arrives damaged or goes missing in transit, please contact us at george@ruck2rise.com.au within 48 hours of delivery (or expected delivery date) and we'll work with you to resolve the issue.
Contact Us For any shipping-related questions, please email us at george@ruck2rise.com